Common Questions
Pricing FAQs
How much does CareIQ cost?
$6 per user / month for the core platform: SCHADS payroll, NDIS invoicing, Care Signals, built-in reports and more. Family Portal and CareIQ Compliance are separate subscriptions. You start with a 2-month free trial, and no credit card is required to begin.
How exactly does the $6/user pricing work?
You pay $6 per user / month - that's it. A team of 15 staff pays $90/month, a team of 30 pays $180/month. The core platform is included on every plan, and your first 2 months are free. Family Portal and CareIQ Compliance are separate subscriptions.
Are all the features really included?
Every plan includes the core platform: the same SCHADS payroll engine, NDIS invoicing, Care Signals, built-in reports and CareIQ Assistant, for $6/user/month. The Family Portal and CareIQ Compliance are separate subscriptions.
What is the 2-month free trial?
Your first 2 months are completely free - full access to the platform, for any team size. No credit card required. We'll reach out before the trial ends - there are no automatic charges.
Is there a setup fee?
Talk to us about getting started. Any set-up or migration help is agreed with you in writing before it begins, and the monthly subscription only starts after your free trial.
Do you help migrate from our current system?
Yes. Migration help is available, subject to assessment and agreement with each customer, and we agree with you what comes across. We will discuss timing and next steps with you.
Is there an annual discount?
Yes. Pay annually and get 20% off - $4.80/user/month instead of $6. Contact us to switch to annual billing at any time.
What about large organisations with 50+ staff?
Contact us. Volume pricing applies at scale, with support arrangements and contract terms agreed individually.
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