Secure team messaging that replaces personal WhatsApp, plus a token-based family portal with timeline, medications, vitals and two-way messaging - all inside a system you control.
Your team and families need to stay in touch. The question is whether participant information sits on personal phones - or in a system you actually control.
Familiar messaging your support workers already know how to use, plus a transparent window for families - built for the privacy obligations of NDIS care.
Group chats and direct messages by team, shift or client, with file and photo sharing. Replace personal WhatsApp without losing the speed your team is used to.
Token-based access with no login or password to remember. Families see a live timeline, medications and vitals for their loved one - controlled by granular permissions.
Families and staff message each other directly inside the portal, with every exchange recorded and visible to your team for full transparency.
Send participant updates to families over WhatsApp from inside CareIQ, so the information they receive is still logged against the record.
Staff and families are alerted to new messages, notes and updates the moment they happen, so nothing important slips through.
Every conversation and family interaction is recorded and retrievable, supporting NDIS Practice Standards record-keeping and investigations.
CareIQ Communication is part of the CareIQ platform alongside rostering, clinical care, SCHADS payroll and NDIS invoicing. 2-month free trial, no credit card, no lock-in contracts.
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