Privacy Policy

Introduction

CareIQ Pty Ltd ("CareIQ", "we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all personal information collected through our website (careiq.com.au), the CareIQ Care Platform, our IT managed services, and any other interactions you have with us.

Information We Collect

We may collect the following types of personal information:

Identity information: name, job title, organisation name
Contact information: email address, phone number, postal address
Account information: username, password (encrypted), account preferences
Service information: details about the IT services or software you use with us
Technical information: IP address, browser type, device information, pages visited
Communication records: emails, support tickets, phone call records
Payment information: billing details (processed securely through third-party payment providers)

For CareIQ Platform users, we may also collect information related to participants, staff, and operational data as part of providing our care management software. This data is collected and processed on behalf of the organisation that subscribes to the platform.

How We Use Your Information

We use your personal information for the following purposes:

Providing and managing our IT services and software
Responding to your enquiries and support requests
Processing payments and managing billing
Sending service-related communications and updates
Improving our products, services, and website
Complying with legal and regulatory obligations
Marketing communications (only with your consent, and you may opt out at any time)

How We Store and Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

Encryption of data in transit and at rest
Access controls and authentication for all systems
Regular security audits and vulnerability assessments
Staff training on data handling and privacy obligations
Secure data centres located in Australia

Data is stored on servers in Australia. Where data is processed by third-party services (such as Microsoft Azure), we ensure those providers comply with Australian privacy requirements.

Third-Party Services

We use trusted third-party services to operate our business. These may include:

Microsoft: cloud hosting, email, and productivity tools (Microsoft 365, Azure)
Analytics providers: to understand website usage and improve our services
Payment processors: for secure handling of billing and payments
Communication tools: for email marketing and support communications

We only share personal information with third parties where necessary to provide our services, and we require all third parties to handle your information in accordance with this Privacy Policy and applicable Australian privacy law.

Disclosure of Information

We may disclose your personal information in the following circumstances:

To our employees, contractors, and service providers who need the information to perform their duties
To comply with a legal obligation, court order, or regulatory requirement
To protect the rights, property, or safety of CareIQ, our clients, or the public
With your consent

We do not sell, rent, or trade personal information to third parties for marketing purposes.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience and analyse website usage. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of some parts of our website.

Your Rights

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your personal information (subject to legal obligations)
Opt out of marketing communications at any time
Lodge a complaint about how we handle your information

To exercise any of these rights, please contact us using the details below.

Data Retention

We retain personal information only for as long as it is needed to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we securely destroy or de-identify it.

For managed IT service clients, support records and service data are retained for the duration of the service agreement and for a reasonable period afterwards for legal and compliance purposes.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact us:

CareIQ Pty Ltd
Banyo, Queensland 4014
Phone: 0415 576 533
Email: info@careiq.com.au

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.